Welcome to FastMatch Matrimony! Below, we’ve answered some of the most common questions about our platform, services, and policies.

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1. About FastMatch Matrimony

1.1 What is FastMatch Matrimony?

FastMatch Matrimony (fastmatch.in) is a trusted Indian matrimonial platform that primarily focuses on matchmaking services in Kerala. We help individuals find compatible life partners based on their preferences and values.

1.2 Is FastMatch Matrimony a dating website?

No, FastMatch Matrimony is strictly a matrimonial platform designed to help people find life partners for marriage, not casual dating.

1.3 Who can register on FastMatch Matrimony?

Anyone above 18 years of age (for females) and above 21 years of age (for males), as per Indian marriage laws, can register on FastMatch Matrimony.

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2. Registration & Profile Setup

2.1 How do I register on FastMatch Matrimony?

To register:

1. Visit fastmatch.in and click on Sign Up.
2. Fill in your details, such as name, gender, date of birth, and contact information.
3. Verify your mobile number and email address.
4. Set up your profile by adding photos, preferences, and partner expectations.

2.2 Is registration free?

Yes, registration is free, and you can create a profile and browse matches. However, premium plans unlock advanced features like messaging and direct contact.

2.3 Can I edit my profile after registration?

Yes, you can edit your profile at any time by logging into your account and navigating to the Edit Profile section.

2.4 Can I hide my profile from certain users?

Yes, you can manage your profile visibility settings in your account dashboard.

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3. Membership & Payments

3.1 What are the benefits of a premium membership?

Premium membership includes:
✔ Direct messaging with other members.
✔ Access to verified contact numbers.
✔ Increased visibility in search results.
✔ Priority customer support.

3.2 What are the available payment options?

We accept:

• UPI (Google Pay, PhonePe, Paytm, etc.)
• Debit/Credit Cards
• Net Banking
• Wallet Payments

3.3 Is my payment information secure?

Yes, we use industry-standard encryption and security protocols to ensure your transactions are safe.

3.4 Can I upgrade or cancel my membership?

Yes, you can upgrade your membership anytime. However, membership fees are non-refundable once a premium plan is activated.

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4. Matchmaking & Search

4.1 How does FastMatch Matrimony suggest matches?

Our AI-powered matchmaking algorithm suggests profiles based on compatibility factors such as age, location, religion, education, profession, and partner preferences.

4.2 Can I search for matches manually?

Yes, you can use advanced filters to search for profiles based on age, caste, religion, location, and more.

4.3 How do I contact a member?

If you have a premium membership, you can directly message or call other members. Free members can send interest requests.

4.4 How do I know if a profile is verified?

Verified profiles will have a "Verified Badge" indicating that their identity has been confirmed through mobile/email verification.

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5. Privacy & Security

5.1 Is my information safe on FastMatch Matrimony?

Yes, we have strict security measures in place to protect your data. We do not share your personal information with third parties without consent.

5.2 Can I block or report a suspicious user?

Yes, if you encounter a suspicious or inappropriate profile:

• Click the "Block" button to prevent further contact.
• Click the "Report" button and provide details of the issue.
• Alternatively, contact us at [email protected] or call +91 85476 90861.

5.3 How do I delete my account?

You can delete your account by going to Account Settings > Delete Profile. If you need assistance, email us at [email protected].

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6. Refund & Cancellation

6.1 Can I get a refund after purchasing a membership?

Refunds are only issued under special circumstances, such as:

• Duplicate payment.
• Technical error resulting in an incorrect charge.

Refunds will not be provided if you have already accessed premium features. See our Refund Policy for details.

6.2 How long does it take to process a refund?

Approved refunds are processed within 7-10 business days.

6.3 Can I pause my membership?

Currently, we do not offer the option to pause memberships, but you can choose to hide your profile until you are ready to resume.

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7. Customer Support & Assistance

7.1 How can I contact customer support?

You can reach our support team via:
📧 Email: [email protected]
📞 Phone: +91 85476 90861

7.2 What are the customer support hours?

Our customer support team is available Monday to Saturday, 9 AM – 6 PM (IST).

7.3 Do you offer assistance in regional languages?

Yes, we provide support in Malayalam, English, and Hindi.

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8. Additional Features & Services

8.1 Do you offer horoscope matching?

Yes, we offer horoscope compatibility checks for interested users.

8.2 Can I access FastMatch Matrimony on mobile?

Yes, our platform is mobile-friendly, and we are working on launching a dedicated mobile app soon.

8.3 Do you provide wedding planning services?

We do not directly offer wedding planning, but we can recommend trusted vendors for photography, event management, and catering.

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9. Legal & Compliance

9.1 Is FastMatch Matrimony legally recognized?

Yes, FastMatch Matrimony operates under Indian laws and complies with IT Act 2000 and other relevant regulations.

9.2 What happens if someone misuses the platform?

Any form of fraud, harassment, or misuse of the platform will lead to immediate suspension or termination of the account.

9.3 Can I take legal action if I face fraud?

Yes, if you experience fraud, we recommend reporting it to both FastMatch Matrimony and local law enforcement.

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10. Feedback & Suggestions

10.1 How can I provide feedback about FastMatch Matrimony?

We value user feedback! You can share your suggestions via:
📩 Email: [email protected]
📞 Phone: +91 85476 90861

10.2 Can I refer a friend to join FastMatch Matrimony?

Yes! We encourage you to invite friends and family to join our platform.